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I get it. I’m a dad of two amazing, talented, and brilliant boys. But when they were younger, they had their share of anxiety - constantly needing to see one of us at their side. Immediately after preschool, during their after-school activities, and even, dare I say, when in the bathroom. Every kid goes through this phase - it’s natural, it’s normal, it’s expected.
But this shouldn’t be your experience with your automation platform.
Workflow Automation, Internal Developer Platforms, Infrastructure as Code Platforms, Internal Tool Builders, Low Code, No Code, general-purpose agentic systems - you name the category, we have a matching example.
The premise is the same and it repeats itself - standing up a platform that closely aligns with your organizational flows, understands organizational context, permissions, knowledge base, roles, and responsibilities is an exercise in futility. By the time you wake up from this dream, you’ve spent several years, thousands of developer hours, millions of dollars in salary and tooling, and every political favor you have internally to justify a project that - dare we say - didn’t live up to expectations.
And worst of all - the job is not done yet. While it’s exciting to see your first few users enter your self-service system, click around, and provision a resource or access request that your team spent six weeks configuring, it’s overly ambitious to think the work is done.
Because here lies the real issue - your self-service platform is only as good as the precise moment in time you configured the system, connected up-to-date scripts, created relevant documentation, and went to bed before opening the door for business.
But then users log in again, and suddenly, they’re blocked by authentication issues, complaining that their pipeline failed, or lacking access or permissions. Or they simply don’t know what to ask for. And this is where the dream falls apart. Frustrated by the friction in the user experience, they go right back to the Jira ticket queue - like it’s the post office - waiting for someone to save the day. Again.
Requires constant upkeep. Scripts break, APIs change, and suddenly your so-called automated workflows become a bottleneck requiring manual intervention. If your automation needs constant supervision, it’s not automation - it’s delegation with extra steps.
Use Case: A CI/CD pipeline automation breaks every time a new service is introduced because it wasn’t designed with adaptability in mind. Instead of engineers focusing on innovation, they’re busy fixing broken automation.
These portals promise a self-service utopia but often collapse under their own complexity. They require ongoing governance, documentation upkeep, and a full-time team ensuring they remain relevant. Otherwise, they become just another internal wiki - outdated and unreliable.
Use Case: Engineers onboarded onto a new service need access to resources, but the portal’s role-based access controls (RBAC) are outdated. A human has to step in, defeating the purpose of self-service.
Marketed as tools that empower everyone to build, but in reality, these platforms often create shadow IT problems. Non-technical users get stuck when they hit real-world system constraints, and engineers still have to step in to debug, maintain, and scale the fragile solutions they create.
Use Case: A business analyst builds an internal dashboard with drag-and-drop tools, but when it needs a real-time data refresh, engineers must hard-code a backend service to make it work. So much for self-service.
The never-ending treadmill. Every internal tool starts as a great idea but turns into a maintenance nightmare. As soon as the original team moves on, the tribal knowledge disappears, and suddenly that so-called self-service tool needs a dedicated support team just to keep running.
Use Case: A homegrown secrets management tool becomes impossible to maintain when a compliance update requires new security policies. Instead of focusing on security innovation, the platform team is stuck doing maintenance work.
At Kubiya, we don’t raise toddlers. Our AI Engineering Teammates are built to be fully autonomous - self-sufficient automations that don’t require constant handholding. We build agentic-native systems that dynamically adapt, understand context, handle change, and evolve with your organization.
No more Jira backlogs disguised as self-service. No more expensive self-service projects that become obsolete before they deliver real value.
It’s time for real automation - the kind that doesn’t cry for attention at 2 AM.
Check out the remedy for a good night's sleep: Kubiya
Learn more about the future of developer and infrastructure operations
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